Frequently asked questions.

Yes. Once your order has been shipped, you will receive a shipping confirmation by email containing a tracking number. You can use this number to easily track the status of your order.

Every frame is personalised, so it cannot be returned or exchanged. Damaged or not as ordered? We repair or replace it.

Yes, we ship worldwide. Shipping costs vary depending on the destination country and are automatically calculated during checkout.

Orders are processed and shipped within 5–7 business days. The final delivery time depends on the destination country and the selected shipping method.

The Podium Collection is a pre-order. These frames ship no later than 1 December 2026. Delivery then takes a few more days, depending on your country.

You can enter your discount code during the ordering process. Once you click “Checkout”, the discount will be applied. You will see the discount reflected in the next step of the checkout process.

Our frames are designed to fit most standard-sized medals. If your medal is larger than 10–12 cm, we recommend contacting us before placing your order so we can check if a suitable solution is possible.

For any questions about your medal or the right frame, feel free to contact us at luxurymedalframes@gmail.com. We’ll be happy to help.